{"id":7067,"date":"2026-10-14T17:59:13","date_gmt":"2026-10-14T15:59:13","guid":{"rendered":"https:\/\/lenascastells.com\/?page_id=7067"},"modified":"2026-10-14T17:59:17","modified_gmt":"2026-10-14T15:59:17","slug":"politica-de-envio","status":"publish","type":"page","link":"https:\/\/lenascastells.com\/index.php\/politica-de-envio\/","title":{"rendered":"Pol\u00edtica de env\u00edo"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">En <strong>Le\u00f1as Castells S. L.<\/strong> nos aseguramos de que sus pedidos de le\u00f1a, pellets y estufas lleguen a su destino de manera eficiente, segura y transparente. A continuaci\u00f3n, detallamos las condiciones aplicables a la entrega de nuestros productos a trav\u00e9s de <a href=\"https:\/\/lenascastells.com\/\"><strong>https:\/\/lenascastells.com\/<\/strong><\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. ZONA DE COBERTURA<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Realizamos env\u00edos a toda Espa\u00f1a \u2014incluidas las Islas Baleares, las Islas Canarias, Ceuta y Melilla\u2014 y a Portugal peninsular.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. TARIFAS Y COSTES DE ENV\u00cdO<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Para garantizar una transparencia total y evitar cualquier sorpresa, la entrega es totalmente gratuita.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. PLAZOS DE PROCESAMIENTO Y ENTREGA<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">El plazo total estimado de entrega para todos los pedidos realizados en nuestro sitio web es de <strong>3 a 5 d\u00edas laborables<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Este plazo global se desglosa de la siguiente manera:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tiempo de procesamiento del pedido:<\/strong> <strong>1 a 2 d\u00edas laborables<\/strong> (incluye la verificaci\u00f3n del pago, preparaci\u00f3n del material, embalaje y paletizado en nuestro almac\u00e9n).<\/li>\n\n\n\n<li><strong>Tiempo de tr\u00e1nsito de la mercanc\u00eda:<\/strong> <strong>2 a 3 d\u00edas laborables<\/strong> (tiempo que transcurre desde que la empresa de transporte recoge la mercanc\u00eda en nuestras instalaciones hasta la entrega en la direcci\u00f3n indicada).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Nota:<\/em> Los pedidos realizados durante el fin de semana o d\u00edas festivos nacionales\/locales comenzar\u00e1n a procesarse el siguiente d\u00eda laborable.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. CONDICIONES DE ENTREGA DE MATERIAL PESADO<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dado el peso y volumen de nuestros productos (palets de le\u00f1a, sacos de pellets y estufas de le\u00f1a):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Lugar de entrega:<\/strong> Las entregas se realizan a <strong>pie de calle<\/strong> (puerta de la finca, almac\u00e9n o vivienda) mediante veh\u00edculos adaptados con plataforma elevadora y transpaleta.<\/li>\n\n\n\n<li><strong>Acceso del veh\u00edculo:<\/strong> Es responsabilidad del cliente garantizar que el lugar de destino disponga de acceso asfaltado y espacio suficiente para la maniobra de camiones de reparto.<\/li>\n\n\n\n<li><strong>Recepciones:<\/strong> Es necesaria la presencia del cliente o de una persona autorizada mayor de edad en el momento de la entrega para firmar el albar\u00e1n de recepci\u00f3n de la mercanc\u00eda.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. SEGUIMIENTO DEL PEDIDO<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez que su pedido haya sido expedido de nuestro almac\u00e9n, recibir\u00e1 un correo electr\u00f3nico de confirmaci\u00f3n de env\u00edo. Si la agencia de transporte asignada dispone de c\u00f3digo de seguimiento, se le facilitar\u00e1 dicho enlace o n\u00famero para consultar el estado del reparto en tiempo real.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. INCIDENCIAS Y DA\u00d1OS DURANTE EL TRANSPORTE<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Recomendamos revisar el estado del embalaje y de los productos en el momento de la recepci\u00f3n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si detecta da\u00f1os visibles en el palet o producto causados por el transporte, por favor ind\u00edquelo expl\u00edcitamente en el <strong>albar\u00e1n de entrega<\/strong> del transportista antes de firmar.<\/li>\n\n\n\n<li>P\u00f3ngase en contacto con nosotros en un plazo m\u00e1ximo de <strong>24 a 48 horas<\/strong> enviando fotograf\u00edas de los desperfectos a nuestro correo electr\u00f3nico:<strong><a href=\"mailto:contacto@lenascastells.com\">contacto@lenascastells.com<\/a><\/strong> para gestionar la reposici\u00f3n o soluci\u00f3n del incidente sin coste para usted.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7. DATOS DE CONTACTO<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Para cualquier consulta sobre el estado de su env\u00edo o dudas sobre la entrega de su pedido, puede contactar con nuestro equipo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Raz\u00f3n Social:<\/strong> Le\u00f1as Castells S. L.<\/li>\n\n\n\n<li><strong>CIF:<\/strong> B59198606<\/li>\n\n\n\n<li><strong>Direcci\u00f3n F\u00edsica:<\/strong> Carretera sant quinti, 28, sant sadurni d&rsquo;anoia, 08770, barcelona Espa\u00f1a<\/li>\n\n\n\n<li><strong>Correo Electr\u00f3nico:<\/strong> <a href=\"mailto:contacto@lenascastells.com\">contacto@lenascastells.com<\/a><\/li>\n\n\n\n<li><strong>Tel\u00e9fono:<\/strong> +34 627 345 088<\/li>\n\n\n\n<li><strong>Horario de atenci\u00f3n:<\/strong> Lunes a Viernes de 09:00 a 18:00 h<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>En Le\u00f1as Castells S. L. nos aseguramos de que sus pedidos de le\u00f1a, pellets y estufas lleguen a su destino<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7067","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de env\u00edo - lenas castells<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lenascastells.com\/index.php\/politica-de-envio\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de env\u00edo - lenas castells\" \/>\n<meta property=\"og:description\" content=\"En Le\u00f1as Castells S. 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